I used to like WebHost4Life.com. I signed up last year after getting a bad taste in my mouth from GoDaddy’s hosting (nothing really bad — only bad thing at the time was sluggish spin-up times for the site). That all changed sometime in the past few months. They started off great. Speedy server response times and great capacity.
Until they changed something about their server farm. The “transition.”
The trip blog I have went from rendering fast (<1 second) to taking well over 1/2 a minute!
Ok. Things fail, right. Let’s open a support ticket and let them fix whatever problem happened. No problem. I give them a call on Saturday and talk to level 1, then level 2 support. They seem friendly and the level 2 guy says he’ll call me back in 15 minutes.
Eventually this shows up in the ticket:
Hello George, Thank you for contacting us. We apologize for any inconvenience this may have caused you. Our records show that you have earlier contacted our Phone Support regarding the website issue. They have already escalated the issue to one of our engineers. Currently, we have an open ticket #6954618 regarding your website issue. However, one of our engineers is working on it. Now, I have updated this ticket with the information that you have provided. You should be hearing from this specialist within 24-48 hours.
Thank you for choosing WebHost4Life, we appreciate your support.
Let’s give them more time.
All of Monday passes.
Then on to Tuesday. Eventually they respond with:
I am sorry for the inconvenience this is causing caused. We are still going through the migration process, adding new hardware, etc. and the server performance should be increased significantly in the near future. Once the transition process had completes for all accounts, you should then be able to see a significant improvement in server performance. We appreciate your patience in this matter.
Not good at all. So, what is the near future?
I pressed them.
At this point, there is no fixed deadline for the end of the migration, but at this point, I would estimate it will likely be continuing into May, but we hope to see performance improvements before it ends, as the volume of accounts being migrated decreases. Again, I apologize for any inconvenience that this may cause.
(Red highlight is mine) Huh? A month to fix a problem? WTF?
Bye bye. I had them close the ticket since I’m leaving. That’s not the way to do business and stay in business.
Back to GoDaddy where this is being served from now.
As an added bonus, it’s cheaper and the spin-up delay is completely gone!