You might have seen my original post about WebHost4Life stinking up the place. Amazingly they managed to up ante even more.

After I got my sites moved over to GoDaddy and things we stable I non-renewed my account with WebHost4Life. This happened on 5/11. The process to non-renew was confusing, so I did it twice. Afterward I got two emails confirming the non-renew. (My account was up on 6/13 so I didn’t want to jump through the hoops to even try to get a refund)

Confirmation email – 5/11

Dear George,

As you have requested, your “gburgyan” account at WebHost4Life
will not renew at the end of your current payment term. Please
note that, when your current payment term expires, your files
will be deleted, and you will not be able to renew domains you
registered with us. For full details, log into your Billing Console:
http://www.webhost4life.com/controlpanel/BillingCentral/AccountRenewal.bml

[stuff deleted]

We do hate to lose your business. If circumstances change, or
if there’s anything we can do to improve your hosting experience,
you can upgrade to to a full hosting account at any time by visiting:
http://www.webhost4life.com/product/catalog.bml

[stuff deleted]

Sincerely,

The WebHost4Life Team

WebHost4Life, 70 Blanchard Rd, Burlington, MA 01803

Now I want a refund.

Today I got an invoice:

Dear George,

We hope you’re enjoying online success and are pleased
with the service you’ve received from WebHost4Life.

A payment for your “gburgyan” account is due on 6/13/2010.

On this date, your account will automatically be billed for
the amount specified below. To avoid billing difficulties and
service interruptions, please take this opportunity to log in
and review your billing information currently on file at:
http://www.webhost4life.com/secureControl/EditCCInfo.bml

Please refer to the invoice below for payment information.
If you have any questions, please call us at 888-306-3780 or
submit a new request by logging into your Support Console:
http://www.webhost4life.com/member/sconsole/index.bml

Best wishes,
The WebHost4Life Team

****************************************************************
WebHost4Life Invoice
WebHost4Life, 70 Blanchard Rd, Burlington, MA 01803
****************************************************************

User’s name: George Burgyan
Billing name: George Burgyan
[address]

DATE: 5/23/2010
****************************************************************
PAYMENT NO.: 31948173
ITEM: WHL Migration Default Advanced
AMOUNT DUE: 167.28
DATE DUE: 6/13/2010
****************************************************************
Note: This invoice constitutes a payment notice for the
product/service mentioned above only. Other payments or services
are invoiced separately. Information on all products and
services for your account, as well as payment receipt
information, is also available at:
http://www.webhost4life.com/controlpanel/BillingCentral/billingSnapshot.bml
****************************************************************
If you need additional information or would like to change your
billing method, please please call us at 888-306-3780 or
submit a new request by logging into your Support Console:
http://www.webhost4life.com/member/sconsole/index.bml
****************************************************************

sys37inv(05.19.10)

Umm… what? What part of cancel is unclear?

At this point I want a refund of the unused term of my account (5/11 – 6/13) and written (i.e. non-email) confirmation that my account is canceled. What’s the odds they’ll do anything? I think it’s pretty low, but it’s worth a shot.

Next stop: The BBB.

In case you’re wondering, the new owners seem to the the issue. And also my target with the BBB complaint.

Company Endurance International Group
Address 70 Blanchard Road – 3rd Floor
Burlington, MA 01803

Also, I’m not alone in this. There are entire sites devoted to these idiot’s shenanigans.