Here’s just a simple post (I’ll keep it updated as I learn more tricks and tips) in case someone is having trouble with the mix of Time Warner Cable, Tivo, CableCards and Tuning Adapters (In this case a Cisco STA1520). I’ve had a few occasions in thepast year or so where things didn’t work right — Time Warner, to their credit, has been able to resolve all of them, but sometimes it’s been hard.
Useful Phone Numbers
General tech support: 1-877-77-CABLE
CableCard support direct line: 1-866-532-2598
Common Failures
8-blinks on the tuning adapter
Symptoms: The Tuning Adapter blinks in groups of 8 flashes. If you get to this point the TiVo can see the adapter but any of the switched digital channels are blank.
If you see the tuning adapter blink 8 times, then pause and repeat then you have the box in brick mode. From what I understand the initial programming lasts for around 4 weeks. If the head-end doesn’t ping the box from time to time it bricks itself. Tech support can hit the box and reset it and it’ll work for another 28 days or so then fail again.
Solution: This was solved by changing the provisioning of the tuning adapter.
A smart tech (forgot his name) came out and before he came in to replace yet more wires thought about the problem in his truck. On the phone with his supervisor they re-provisioned the tuning adapter and it’s been working great since.
Continuous blinks
This is a new problem that I just encountered today (5/25/2010). The TiVo was seeing the adapter like before but things were just screwy. I didn’t even bother checking the channels since I knew they’d be messed up. A reboot of the TiVo and adapter didn’t change things.
Solution: Tech support had me power cycle the tuning adapter. Before the adapter was fully booted (before the power button was pressed to turn it on) he sent a reset hit. After powering the unit on with the power button he sent an addressable and refresh hit. After this the LED came on solid and all was good again.
If anyone has any more tips, just respond and I’ll add them to the list.
OMG! This site is exactly what I need – for the second time in a couple of years I am getting the 8 blinks problem. Since it comes up so infrequently I can never remember how to fix it, and of course when I call Time Warner support the techs just want me to reboot the Tivo and the Tuning Adapter and when that doesn’t work they want to send a tech to my house. I will try and ask them to “reprovision” the tuning adapter this time and hopefully that will help trigger the correct response… Is there something I can ask for so that the machine won’t turn into a brick again in the future?
Anyone know how to fix the issue where a tuning adapter is only showing SDV channels (and then not even all), but no regular stations (basic, expanded basic, HD)?
Hits have been sent, tuning adapters have been switched out, same issue prevails.
When you disconnect the tuning adapter and reconnect, the regular stations are visable while the tuning adapter is booting up, but once booted up, they disappear again (black screen; tivo message that channels are temporarily unavailable).
After about 4 in house techs over at least 6 visits, 2 visits from 1-2 line techs and a combined visit, a new in house tech showed up. He rang actually with the ominous question ‘I hear you have some trouble with your tuning adapter and your cable card’. So I told him what had been done; he was going to make some phonecalls…
About 15 minutes later he shows up at the door and bazinga…it works.
His trick was to send hits (initialization hits if I’m not mistaken) to the tuning adapter and the cable card AT THE SAME TIME, so they would be received at the same time.
The previous techs did either the cable card or the tuning adapter and I believe in the one case they did both, the tuning adapter was not on. This latest tech stated that they have to receive the hit AT THE SAME TIME so they are in synch (requiring the tuning adapter and the cable card to be online).
I went through that half a dozen times. For a while they were sending out techs and each one decided to replace a bit of the wiring. I think it makes them feel useful. Eventually I just called up the cable card support number and told them to send a hit. It would always fix it for a while.
Then the tech did something to really reconfigure it and it’s been working great ever since!
If all he did was send a hit though… I’m guessing it’ll stop working in 28 days. :-/ Good luck though.
Thanks so much for this page! I have had to call twice with two different TiVo’s and it’s been awesome.
The first guy seemed a tiny bit taken back that I was a customer calling, but never mentioned it. Got TiVo working just fine in about 10 min (longest thing took them looking up my billing info, apparently at the CableCard hotline they don’t regularly access it and have to log in to multiple regional systems).
Then my TiVo died (which was a whole adventure with TiVo itself…) and I flipped everything over (took out one box, slipped the other in). Called regular number (the one that shows up on your screen), they said it was paired, and I was off the phone quickly. However, I soon figured out that only the unscrambled channels (basically the broadcast networks) were working. I had to work the next few days odd hours, so I was unable to call.
Finally this morning (about four days later) I was able to call back. This time, I called the CableCard hotline. The guy I talked to let me know that it was just for supervisors and technicians, but that he’d be happy to help me. I think he got that I kind of knew my way around my TiVo, because he went pretty fast directing me through about a half-dozen diagnostic screens (and I only messed up twice LOL, and he was actually patient because I was able to say, “Here is exactly where I am, where do I go from here”). We confirmed all kinds of numbers, then he said “Now hit Live TV”. And voilla, digital channels all set to go.
I would use it again…I don’t think they are going to refuse to help you, and if you are decently educated about what’s going on (like, I think he was impressed when he asked me if the tuning adapter was plugged into the USB port I said, “Yes, and it’s got a solid green light.”) Call took about six and a half minutes, about the first minute or two I was on hold.
I’m pretty sure he read the same directions to me he would have a tech, and it just goes to show you really don’t need to have a tech come out to install them in the first place. It was less than $20 for the visit in the first place, but the hassle and wait is just unnecesary. The only need I see for it is that I have spoken to several people that say sometimes they need to try multiple cards/tuning adapters because some of them are junk or have update problems (especially with the tuning adapters), but to be honest I’d rather have to run back to the Time Warner office to get a new set then wait for an appointment again.
Thanks again for the great info!
You have NO IDEA how grateful I am for your post. I have been in Time Warner HELL for 2 weeks. 3 Days off work, 1.5 hours on hold, and 3 techs who knew nothing coming to my house. Today I finally came unglued on the phone with Time Warner, screaming and swearing. I will spare you the details, I actually published the first part of the drama on my blog http://www.everykeyword.com/milwaukee-time-warner/milwaukee-time-warner-sucks/ but today was really the last straw. I was told something different from everyone I spoke to, all of them were wrong. I finally gave up – I couldnt take it anymore. I decided to google it one last time to see a picture of the tuner and I found your page. I decided to call the number you have listed and the recording said “estimated wait time 30 minutes” , within 2 minutes someone answered. He knew exactly what the problem was, he knew exactly the hell I had gone through and he sat with me, explained everything and told me all the things that my local time warner office had done wrong. He said he knew some supervisors in my area and would get my problem over to them and he scheduled someone to come out with a tuner card on Friday, he also placed the order for me to get one in the mail.
The number you posted is actually the support line for installers. What a godsend. I am so grateful that I found it, but I have to say I also hope that they dont get barraged with calls. He said they were a team of 3 people dealing with national calls. The guy I spoke to was named Rob and he should get a promotion for how he managed to ease my frustration and deal with my situation. I am absolutely amazed at the lack of knowledge of EVERYONE i spoke to at Milwaukee Time Warner. During my screaming rampage today I told the guy that all I wanted was for someone to just say “I dont know”…
Thanks again.. thanks so very much…
one last thing.. if youre reading this, please dont call these guys if you dont have to. Im sure they dont want this number floating around and its not their fault no one at their company knows what the hell they are talking about…
The TV show undercover boss needs to contact time warner to be on on the show. I have to believe that they have no clue how bad their people are trained, if they do and they let this go on, they should be unlicensed, tarred, feathered and run out of town
I agree — this probably shouldn’t be the first number you call with the CableCard issues. Oddly, I didn’t know it’s the installer number — it was given to me by one of the front-line tech support folks. :-) They’re down in Akron if memory serves me right. Good folks. I’ve never had a bad experience talking to them.
I had 3 calls with the telephone support folks at Time-Warner and they finally decided to send out the field troops. I was very lucky in that they came out the same day.
The problem was figured out in about 2 seconds. It turns out they delayed the deployment of SDV here. It doesn’t start for 3 more days. Obviously Time-Warner needs to do a better job of telling people about that, like their customers and their telephone support staff. And maybe if they had told the field guys about the specific problem they could have saved themselves a trip and just called me.
I am having the same issue with my Premiere box and a tuning adapter and MCard. The first time the tech’s from TWC came to my house, they were here 5 hours or so and were not successful in getting it to work properly. If I remove the Mcard and turn off the TA, I get the basic channels on my lineup but no HD channels! I have called TWC a number of times over the last 2 months without any success. Don’t know if I should call the CableCard support line or wait for another technician to come camp out at my place :/ Any suggestions on what the issue could be? My TA will have a solid LED light but a lot of channels will be missing!
I’m on my 3rd housecall from TW. I get channels for a week or so and then I lose FX, Bravo, A&E, etc. The tuning adapter blinks and won’t reset in any way.
In the years leading up to this, I never needed a “tuning adapter” to get any channels — this is obviously technology added to TiVo users in order to get us so frustrated that we’ll give up TiVo for whatever DVR Time Warner has. In my case, it’s going to work. I can’t pay for channels that I don’t receive 10% of the month or more.
TW are a-holes, but the bottom line is I can’t go to dish where I live, so if I have to abandon TW or TiVo, TiVo is going to lose. In the end a DVR is a DVR. If TiVo wants to survive, it has to do something about TW and other cable providers trying to derail them.
Not that I’m going to defend Time Warner, but I can say the tuning adapter isn’t a plot against TiVo. It’s just a way of giving the market what it wants: more channels and more HD. There’s a limited amount of bandwidth that can come down the pipe. Sending channels down that no one is watching is using bandwidth that can be used for something else.
What the switched video is doing is allowing TW (and other cable companies) to send only the programming that people want to watch. The process goes something like this:
* You tune to FX (or any other switched channel)
* TiVo notices that it’s not getting the channel
* The TiVo, through the tuning adapter, sends a request to the head-end to start sending FX
* The head-end dynamically allocates a channel for FX and starts to send that down the cable to you (and the rest of your neighborhood)
* The tuning adapter gets the response that FX is now on virtual channel X
* TiVo tunes to that channel and you start to see the program you want
I’m sure I messed up some of the technicalities, but you get the general gist of it. The limitation of the TiVo with the current generation of CableCards is that it can’t send anything upstream. Of course that’s exactly what it needs to do in this case. Hence the tuning adapter.
If you get the right person on the phone or in your driveway things will get sorted. I know it’s frustrating. I’ve been there.
My problem is that I didn’t ASK for more channels. They decided I needed them. They didn’t ask me. The tuning adapter works either poorly or very poorly. I get static while watching my shows all the time. Lines across the screen, breaking up, pausing. Driving me absolutely nuts. I have had TW schedule a call to come out, then the problem magically goes away. For a couple of days. Then it starts up again. All I want is to have the channels I had BEFORE they switched to SDV, and have them work. That doesn’t seem like I am asking too much. But what vote do I have? I am just the consumer, and they are just the monopoly. I love Tivo enough to put up with this crap. Isn’t that odd.
There is some very good information on this post. I had TiVo for a few years when it first came out and was very pleased with it. I have to say though, since I switched to DISH Network, also my employer, the DVR receivers (especially the 722) are far superior
This site was amazing and perfect. Thank you for starting this. I have been through it with TW, they are the worst, but calling the cable card direct number, it literally took 3 or 4 minutes and they had me up and running. Call that Cable card support number, don’t waste your time with anyone else.
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My Tuning Adapter wasn’t being recognized by my Tivo (steady blinking light). I called Customer Service and they couldn’t do anything. I called the Cable Card Support number and the tech (after telling me that I really wasn’t supposed to call the number) suggested that I swap the USB ports being used by the Tuning Adapter and the wireless adapter for my Tivo. I did that and the Tuning Adapter was recognized! Then I restarted my Tivo and about 5 minutes later everything was working.
Thanks for posting the Cable Card number, but if you call be nice, they aren’t really supposed to talk with customers.
Was successful with the national support line on an ATI TV Wonder Digital Cable Tuner. CableCard was not paired (Waiting for CPAuth) and tuning adapter was not provisioned (8 blinks). Neither on-ste TW techs nor local TW support were willing or able to get this work or escalate it, but the national CableCard support line got it working in about 20 mins.
Echoing what others have said, if you do call, make sure that you are extremely nice and have done all of your homework on your issue. Have access to all you diagnostic screens. In my case that meant the ATI screen (ATI TV Wonder OpenCable Receier under Control Panel -> Network in Windows 7), Windows Media Center diag screens (Settings -> TV -> TV Signal -> Digital Tuner Diagnostics), and your Tuning Adapter diag screens.
The tech a spoke with initiailly told me that the line was for installers only and that they could not talk to a customer without a tech on site. I was able to tell him that techs had come and went without a fix, that I had spoken to local support without a solution, and gave him my exact error status. He recognized the issue immediately and agreed to help.
Probably the best way to approach the national line is to wait for a local tech to show up, give him a chance to fix it, and if he is going to give up and leave, pull out the number and call the line on speakerphone while the tech is still there. You will probably fit within the acceptable process at that point.
I just went through much the same stuff with Time Warner here in San Antonio – no matter what we did, and I had a cabal of 5 install techs in my apartment all calling different numbers to try and get a response from any of their lines – it just didn’t work.
Finally I just asked if we could find out what the blink codes are (since it was doing a funny little dance through 3, 6 and 8 blinks) and I got this response:
2 Blinks: usually a brand new TA, searching for the frequency to lock
3 Blinks: receiving a firmware update
6 Blinks: USB cable not connected or no USB connection (this will happen while your TiVo reboots)
8 Blinks: unprovisioned, needs a hit to reprovision or reset (Cisco call this “Brick Mode” and it encompasses several scenarios but the most usual is that the headend needs to be reconfigured to update the subscription so the TA is authorized to ask for SDV channels)
Note that despite TWC installers being here from Saturday to Wednesday, with all new TAs and so on, it’s still not working; if I unplug the TA then let it boot, I get a nice solid green light. However the TiVo insists that it is not connected to an adapter (however, the TA thinks it has a valid USB connection, as above, it would be blinking 6 lights if it didn’t).
If I tap the power button, the solid green light turns off and lo and behold the TiVo perks up and tells me I have a tuning adapter installed. However, it never downloads a channel map. Tapping the power button again gives me a solid green light and TiVo insists the TA has been disconnected and I should reconnect it as soon as I can…
Doing Guided Setup does nothing..rebooting the TiVo does nothing, and doing power cycles of the TA (with USB connected, without USB connected, plugging in USB after the TA has booted and is blinking 6 times, plugging it in after it has started up, rebooting the TiVo with it disconnected then plugging it in after reboot, rebootign TiVo with it disconnected but plugging it in while it is giving me the “Just a few more minutes..” splash..) has no effect on behavior.
Ironically, if I plug the TA into my PC, laptop or whatever with Windows 7, by virtue of it supporting CableCard tuners and the STA1520 as standard, it sees the TA with the green light solid, and it disconnects with the green light off (the opposite of the TiVo).
I wish there was a diagnostic tool for the STA1520 so I could basically do a dump and send it somewhere…
Tried the card support line but got mostly brushed off by the guy, He did, however, quickly advise me that the wireless USB adapter was a culprit in these TIVO/tuning adapter scenario. Eliminated the wireless USB, plugged in directly with the ethernet cable, reset the tuning adapter and rebooted the TIVO and it has restored all the channels. He said the wireless unit causes significant problem, and it seems to be true! Will re-posted if problem re-occurs!
Was away for a few days and when I returned the green light on the tuning adapter was blinking and I had lost the digital channels. Called the cable card support number and she led me through a simple process that worked.
1. unplug USB and power from adapter.
2. Plug in power. Green light blinks and then goes constant. I did turn adapter power off and on once.
3. Then plug in USB. Should see channel reload circle on a digital channel.
The support person did not hassle me as to why I called.
Right on the money. Thanks for that info, the order of cable plug in is key to getting the Tuning Adapter to reset your channels.
Needless to say, I’ve had the same problems as everyone else here. Thank you for posting the CableCard tech support line! I called late in the evening and was able to get through without having to wait too long. After I bluffed my way through the part about this line being restricted to Time Warner installation techs, it took less than 5 min to fix the problem.
Given all the problems Time Warner threw at me every step of the way, how long this problem has been around, and how easily it was actually resolved, I can only conclude that Time Warner is deliberately not informing their frontline workers in order to undermine TiVo because TiVo cuts into their advertising and DVR rental revenue streams.
Thank you very much for this post. I had the 8 blinks for the second time… once about a month after the intitial installation and about a month after having someone out to ‘fix’ the problem. The person on the end of this phone call was able to get me back in business without needing to set up an appointment for someone to come out. That was much appreciated. She indicated that they will put some more effort into solving the root cause of the problem, but that I didn’t need to hang on the line for that. Hopefully they will solve it for me, but this post makes me confident I will get to a solution at some point and that in the interim I can buy some time with a simple phone call to a competent person. When I dialed the number, the message indicated that I was calling a number for self-service installations of cable cards. That was not my situation, but she could see my prior service ticket for the same issue so she had no trouble helping me.
Had my fair share of issues with setting up Tivo Premiere with TWC CableCard and Tuning Adaptor. When getting my new box I went through guided setup without CableCard. Everything seemed to go relatively smoothly, accept that when through setup the Screen froze. Rebooting fixed that.
Then tried to install the CableCard. First I received a 161-1 error. Apparently this indicates a bad card and Tivo suggests to return a card that gives this type of error (only permissible error is 161-4). Nevertheless after about 5 minutes or so the Tivo miraculously recognized the card. However I only received a few of the digital channels.
Tivo went haywire in other ways and I was told to wait until the newest software update was downloaded. That would fix the other issues and perhaps also the channel problems. The newest software was already downloaded and waiting for a reboot. Next day, the Tivo box was dead,it would go through guided setup but once in Tivo Central it appeared frozen, i.e. unresponsive to the remote. This happened even when unplugging the CableCard the tuning adaptor etc. which apparently indicates a hardware issue with the Tivo box. Had to wait 10 days for a new box.
Tried to install the CableCard again, this time only receiving the 161-1 error but never moving past. Tivo suggested to switch out card. Got a new card, apparently a new type of M-card that has a different label, a globe rather than the reddish label. The box did not recognize this card as an M-card (even though it is one). The Tivo support guy told me that in his experience, even though they should work, he has never heard of one of these cards with the globe logo working. He was a little hesitant giving me this information, not sure why. In any case, went back to TWC to get my third CableCard, insisting on a red labeled card. The third was a charm, installed everything and Card and Tuning adaptor worked just as the setup.
Moral: 161-1 means: bad card, return immediately. Card with a globe probably won’t work.
Have you ever run across a condition like this :
TWC Channel Network
2 univision
3 cbs
4 pbs
5 cspan
6 cw
7 nbc
8 fox
10 local
11 community
12 wgn
13 abc
Now here’s the tricky part, WITHOUT the tuning adapter/cablecard all channels come in as above.
When the cable card is plugged in :
2 fox
3 nothing
4 nothing
5 nothing
6 nothing
7 cw
8 univision
10 nothing
11 wgn
12 nothing
13 nothing
Weird…
Thank you. This blog made it east to reach cable card tech support within one minute after waiting on hold 10 minutes on normal TWC 800 number. Easy conversation after learning few things here. Up and running like a champ!
Got the following troubleshooting tip that solved my missing channels problem:
Troubleshooting
If some channels are missing…
Unplug tuning adapter power cord and USB cord
Restore power cord
Tuning adapter power light should begin flashing first slowly, then rapidly
(This should take 3-5 minutes)
Once power light is steady green,
Restore USB plug
Tuning adapter should now display all subscribed channels
A power cycle is always a good first try with any of these problems. In my case when the tuning adapter wasn’t hearing from the head end it would brick itself and there was nothing I could do until the mothership sent a ping down the cable to reactivate it.
Thank you! This solved my problem with missing channels for TWC-NYC.
Awesome one time on tech for tw they had me reset it and everything and nothing, then they set up a appointment. I went to yahoo found this called them again and asked for a reprovision. So the person reset something’s and boom worked with in seconds .
Just got off the phone with Mike from the Buffalo TWC tech support desk and he was AWESOME. The guy actually new his stuff about Cable Cards, Tuner Adapters AND Tivo. Turns out this is not so easy to “self install”. Seems like you just hook up the CC, TA and voila. I had a lot of problems wherein the the card and adapter had to be synced up and I would not be able to do that on my own. Sounds like you almost always need the tech guys to send you a resent signal or two to get things going. Don’t pull your hair out for hours on your own, call the Cable Card tech line above, you get right through in less than a minute, don’t have to deal with the other moron TWC support people who know literally nothing about this area, and these guys stay on the line with you til it’s 100% fixed. Awesome.
Have to agree the TWC Cablecard support guys are very helpful dont even bother calling the local TWC helpline….. just call 866 532 2598
At least you guys got the correct equipment!! First time I tried, took a year and then it just plain didn’t work. Second one, nice looking unit but the connections were wrong (no way to properly connect). I can’t believe I’ve put up with limited channel access with this for this long and reading this, I see a little hope and I’ll give it one more try and try to order another one. What’s frustrating from my world is that I have 25 years of computer/phone/programming/integration/tech support on several different systems and when you show any sign of knowledge, being dismissed (I hate to fall on this but I don’t know if it’s the (being a) female dismissal or the (being a) tech geek dismissal. I know everyone hates a back seat driver but how many times I have given them (and other support companies) a chance and end up doing it myself or in this case just saying screw it and pathetically putting up with inferior service and paying for it on top of it. Rant over. Thank you all for sharing your insight.
Tried calling the regular line first, as warnings here was the cablecard specific line should only be used by techs. After 3 calls without success, I called the line in this thread. The tech was able to pair/activate my card in less than 5 minutes. He said policy changed and it is now okay for regular customers to call this line.
Signal stength should be between 85-95. Too high or low and you get irregular behaviour, including losing channels. Mine are 95-100, though the excellent tech at the Cable Card Hotline said TiVo won’t display anything over 100. Strengths can go up to 150.
Messages & Settings->Account & System Information-DVR Diagnostics, look for the channel number then a few lines down, the signal strength. Repeat for each tuner.
Or, Settings->Channels->Signal Strength-Cable (There you can use Channel-Up/Down to see the strength of each channel.)
She suggested, the problem is probably in the splitters. Scheduled another visit from the cable-clods. Hope I don’t get another “stinky” one!
Been trying since early yesterday to install a new Tivo Romeo with cable card and tuner. A big electrical outage fluctuation fried my old series two and TWC cable box several weeks ago. During setup the cable card service number your blog cites is given as the one to call for the card install problems. All the problems got solved except the one mentioned here: missing channels.
One of the early techs said if the 8 blinks started, to call back. I did, twice, getting different IT techs each time. The second person had heard of SDV, seemed knowledgeable. But oh boy, when I mentioned this very page and your “reprovision” solution, he got quite dismissive of internet information quality – even when he used the “brick” term and I said “that’s the same term the blog poster used”.
I don’t know what he was doing from his end, but had me go thru the cable card menu and read off stuff and plug & unplug things. He was a friendly guy, quite chatty. I didn’t feel in a position to insist he try the reprovisioning. Finally he scheduled a tech call. I have to now wait 3 days for that. Thank goodness I have an old series 2 to use until then.
I hate TWC but they are the only cable available and every tech I know says other TV options are not as good.
Let me add that my phone order for the card and tuner was screwed up *three* times by TWC. A woman at my local TWC service ctr finally made the order herself when I took the third TWC DVR kit back. (No Ctr in Northern Ohio has the cards in house.). Even then whoever picked the hardware for shipment did not include the power cord or coax so I had to take the tuner to Radio Shack & buy the three pieces. The RS guy was sympathetic. He said TWC did some major changes recently? and centralized its nat’l Help call centers that has helped with access. So I assume that cable card number now is not just for prof installers and has more staff. The problem is the national guys don’t all know local limitations like stores that don’t stock cable cards or the SDV issue.
Thank you again for the direct TW Cable Card support phone number.
My only issue has been that since installing the adapter, Tivo Suggestions have stopped being recorded. Tivo support has given me three different responses: 1) The Tuning Adapter Model needs to be changed and I should study the only bulletin boards for a solution; 2) Tine Warner Cable needs to adjust the setting on their tuning adapter to enable it to allow it to be controlled by external devices; and 3) this is a known issue, but there is no solution.
The tech support person at the TW Cable 532-2598 number said she was not familiar with this particular issue, but a colleague suggested I swap out tuning adapters, even though in my area (Los Angeles) they only use one model, the one I already have. So I set up an appointment and will keep my fingers crossed.
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I ‘had’ Time Warner Cable and got rid of their TV service. I was able to come into a lifetime subscription of Tivo at the end of 2013 and it bit the dust.
I was suggested to call Weaknees. These people are crazy. They want you to send your Tivo and diagnose it for $99. That’s not including parts or repair so I sought to repair the Tivo myself. I’m not an electrician and I know nothing about circuit boards but again after searching and looking at Youtube videos this gal was able to fix my Tivo with parts and equipment for about $45. $18 for 28 capacitors, $8 for a soldering iron and a few more bucks for a soldering suction thingie, lol, and soldering rope-which I don’t recommend at all and it’s been working great ever since.
I ended up getting the STA1520 tuning adapter from TWC when I had their services. When I cut off the service I had to get rid of all their equipment including the adapter and cable cards.
Just this past week I was able to get my hands on a brand new STA1520 adapter but ran into the 8 blinking light syndrome.
I called TWC and they told me they couldn’t do anything b/c I didn’t have TV service with them. They have a update out there but I would have to go to the store itself to get it but after hearing they won’t do anything until I re-sign a TV deal I’m stuck. I even called Cisco themselves and they told me it was up to the cable company to help me.
So now I’m sitting here looking at 8 blinking lights constantly with no cable TV service and no cable cards. I will try these numbers but right now I need a moment to figure out how to go about fixing this before I call.
Why would you have a TA without cable service? Are you getting OTA programming. If so, no tuning adapter needed.
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