Today I planned on reviewing the Kindle Paperwhite. I ordered it the day after Jeff Bezos presented it on stage.

No problem.

Monday my Kindle shipped via FedEx.

No problem.

I checked this morning and this is what I saw:

Date Time Location Event Details
October 3, 2012 08:33:00 AM Memphis TN US Shipment damaged and will not be delivered
October 2, 2012 08:52:00 PM Memphis TN US Arrival Scan
October 2, 2012 03:25:00 PM Chattanooga TN US Departure Scan
October 1, 2012 11:48:00 PM Chattanooga TN US Arrival Scan
October 1, 2012 09:01:00 PM Chattanooga TN US Shipment received by carrier
October 1, 2012 09:36:30 PM Shipment has left seller facility and is in transit to carrier

Well, that’s not OK. “Shipment damaged and will not be delivered.”

So things go bad. A truck might’ve run over the box.

I call up customer service… “No problem, I can have one out to you in the middle of November.”


I ask to talk to someone else and get the same line. Something more or less along the lines of “get to the back of the line.”

That’s not cool. That’s not cool at all. The fact that likely the packaging failed is not my fault at all. It’s as if I was shipped a defective unit and the repair would be a month and a half away.

I pulled out the big guns and shot off an email — as a civilian, not an Amazon employee.

By mid afternoon I had a call that a new one is on the way and I’ll get it on Friday. I’ll have a review then.  :-)