I ordered a lens from Newegg.com. They had a price match guarantee so I felt confident about ordering from them. Now I’m looking to use the price match and I’m getting the run-around.
From the page they linked to in their reply (here) they say:
If you buy an item on www.newegg.com advertised with the Iron Egg℠ Guarantee badge from November 1, 2013 through December 24, 2013 (Guarantee Period), and find a lower advertised price on the same item (of identical brand and model number) within 14 days of the purchase date, Newegg will match that price subject to verification and the terms below. The cost difference will be credited to you in the form of a Newegg promotional gift card. This offer applies only to the advertised online price of identical items offered for sale by major retailers (each a “Competitor”)*. Auction site prices are not eligible for this offer. For purposes of comparing prices, the price (“Price”) is the total advertised price of the item including shipping costs, but Price shall not include discounts from a “Loyalty” or “Membership” program, and Price shall not include shipping discounts from a membership program such as Amazon Prime. In addition, the Price of a Newegg item shall not include sales tax, if any. Competitor’s Price must be advertised after you bought your item but no later than December 24, 2013. All times stated herein are Pacific Standard Time.
On the bottom of the page they also have this:
*Major retailers include: amazon.com, bestbuy.com, rakuten.com, cdw.com, costco.com, crutchfield.com, dell.com, frys.com, gamestop.com, kmart.com, officedepot.com, officemax.com, pcconnection.com, pcmall.com, radioshack.com, samsclub.com, sears.com, staples.com, target.com, tigerdirect.com, and walmart.com.
The word they use “include” and not “are.” It makes a difference. “Include” is when you are saying that the list is a subset of a larger, “are” defines the list. This, coupled to specific exclusions of auction sites in the first paragraph leads me to think these guys are just as shady as the patent trolls they were fighting with. (In fact I chose to use Newegg since they were fighting them in the past)
Of course I can return it and pay a 15% restocking fee for it… sheesh. I purchased from Newegg based on the fact they stand behind the consumer — or so I thought.
I have a feeling I’ll have to dispute a charge on my credit card.