Ennie had a pink version of this tool for years. It was way useful, and the killer feature (besides the rest of the tools) is the corkscrew and puller.

Then, after years of dutiful service, something happened. The spring mechanism that retains the corkscrew stopped working.

It stopped being an everyday carry and got shelved.

Months and years went by.

Then I realized that they have a 25 year warrantee. I had my multitool fixed.

I stumbled upon En’s knife.

It got dropped in the mail (well, UPS) on Tuesday. On Saturday the above pictured tool arrived in our mailbox.

It’s not the one we sent in, but it’s actually an improved version.

And it showed up in four days.

Astonishing! Customer service for the win!