Ticketing systems

A few days ago I wrote about my Garmin not updating maps when a new one came out.Of course tech support was closed until today -- when I called in a lull at work.Sure enough the tech I talked to, Tim, looked at it and quickly noticed the problem. It was quickly determined it was, as I suspected, to be a back-end problem with the database and he would need to open a ticket to fix it."We have this system where I can enter a trouble ticket and..."I had to cut him off since I had just come off of my shift of on-call."I'm usually on the other end of the tickets."We had a good laugh about that.The good thing is they definitely see the problem as something on their end and they're working on fixing it... hopefully before the next update.  :-)