Everyone needs feedback. Most times when dining out we get good service. Sometimes though — like today — we more-or-less get forgotten.
The way I look at it is if I don’t tell someone, they can’t make it better for everyone else.
Yes, I told a manager that we’re being ignored. No, we didn’t (nor would have accepted) a discount.
But if they are unaware of the problem, what can be done to fix it?
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I’ve gotten feedback in the past as well. Sometimes it’s hard to hear. At the end of the day, it’s something that needs to be heard, otherwise you can’t really change.